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Privacy Policy

Data privacy is taken very seriously at Carlen Glass Merchants Ltd. It is important that you know exactly what we do with the personal information you and others provide us, why we gather it and what it means to you. This document outlines our approach to Data Privacy to fulfil our obligations under the General Data Protection Regulation (2018). We also welcome it as an opportunity to reassure you of the importance we place on keeping your personal data secure, and of the strict guidelines we apply to its use.


Carlen Glass Merchants Ltd is committed to protecting your privacy and will not collect any personal information about you without your clear permission. Any personal information volunteered will be treated with the highest standards of security and confidentiality


What personal data do we collect from you

Carlen Glass Merchants Ltd collects the following personal information on you; name address, contact number and credit/debit card details.

None of your credit/debit cards details are stored by ourselves. Once the payment has been taken, your card details are shredded securely. Should you wish for us to retain your card details for future use, you must sign a letter to give authorisation and your details will then be stored securely in a lock up.


Why do we collect this information

Carlen Glass Merchants Ltd uses your Data for the provision and administration of orders placed. Examples of the actual or possible uses of your Customer Data are: processing your orders, contacting you when orders are ready, delivery orders if this has been arranged and tracing previous orders should you wish to re order.

By providing your Customer Data to Carlen Glass Merchants Ltd you give your consent to the collection, storage, processing and use of your Customer Data by us as described in this General Data Protection Policy


Who might we share this data with

Carlen Glass Merchants Ltd considers your Customer Data to be private and confidential. At no time will any of your personal data be shared or disclosed to any agent or service outside of our organisation.


What are your rights with respect to your personal data and special categories of personal data

Under the General Data Protection Regulation (2018), you are entitled to copies of your Customer Data held by us. We will provide you with a copy of the Customer Data kept by us as soon as may be practicable and in any event not more than a month after the request in writing. All requests should be addressed to Data Protection, at the address detailed below. If the information we hold about you is inaccurate, please let us know and we will make the necessary amendments and confirm that these have been made within a month of receipt of your request.


How long do we keep hold of your personal data and special categories of personal data

We will hold on to your Customer Data for as long as necessary for the purposes of processing your order, to allow for re ordering at a later stage and so as to comply with legal and regulatory requirements.


Data security

Carlen Glass Merchants Ltd is committed to protecting the security of your personal information. Although Carlen Glass Merchants Ltd utilises security processes, it is not possible to guarantee complete information security, nor can we guarantee that information you supply won’t be intercepted by someone outside of the organisation. Carlen Glass Merchants Ltd will continue to revise policies and implement additional security features as they become available.


What will happen if we change our privacy policy

Carlen Glass Merchants Ltd reserves the right to change this policy from time to time in its sole discretion. When we do, we will also revise the ‘last updated’ date at the bottom of the privacy statement. We encourage you to periodically review this privacy statement to stay informed about how we are helping to protect the personal information we collect. Your continued use of the service constitutes your agreement to this privacy statement and any updates.


How can you contact us about data protection

If you have any comments, queries or suggestions about our policy on General Data Protection Regulation or the level of security practices of Carlen Glass Merchants Ltd, or if you wish to change, modify, update or remove your Customer Data, please contact us via postal mail by writing to Data Protection, Carlen Glass Merchants Ltd, Feltrim Road, Swords, Co Dublin. K67 EV78


Last updated: May 2018